Policies & Information
Preparation and Shoot Time
We ask that the property be fully prepared for the photoshoot upon the arrival of the photographer. We know, however, this isn't always possible. There's quite a bit to do after all! It's essential that we stay on schedule so that we don't start a snowball of chaos for any subsequent photoshoots. If a property or home isn't fully ready, we may not have enough time to complete the shoot. We schedule appointments and set prices according to how much time we know it will take to complete shoot "as is." Further details on how to prepare for a shoot can be viewed via the button below.
Cancellation Policy
We understand that some things are beyond our control, so, we are sensitive to that. For that reason, we do not charge cancellation fees anytime a shoot is cancelled more than 24 hours before it's scheduled start time. If a shoot is cancelled within 24 hours of it's scheduled start time, we will invoice a $25 cancellation fee. If the photographer arrives and the shoot cannot happen, we invoice a 50% fee on the value of the space that was reserved.
We want to ensure a consistent and reliable scheduling experience for our clients and last minute changes disrupt that process for everyone. We also incur costs when establishing an appointment that we may not be able to recover.
The best way to avoid a cancellation fee / delay is to be in tune with the condition of the property and it's current state within 48 hours of the scheduled shoot time. Heavily emphasizing the importance of this to your clients and homeowners is a good idea also!
Booking & Communication
To book an appointment, we ask that you submit a formal request through our website. The quick link to that page is www.shootrequest.com. When you do this, we get all the info that we need up front, AND it's registered in our system so everyone on our team can pull info when they need to. We ask that you avoid texting us information as we cannot guarantee it will make it where it needs to go.
Any shoot requests sent in after 5:00pm will receive a response the next morning. Please be thorough with your information. If we are lacking anything, like a gate code for example, it will only end up delaying things along the way that may prevent us from completing your shoot in a timely manner.
TERMS OF USE FOR REAL ESTATE LISTING PHOTOSHOOTS
ALL PHOTOGRAPHS ARE THE COPYRIGHT OF THE STUDIO. This agreement does not transfer copyright to Client. If Studio discovers that someone is infringing on its copyright, Client agrees to cooperate with Studio in stopping the infringement.
If any third party asks Client for any of Client’s rights to the Work, Client agrees to refer them to Studio. If Studio agrees to allow others to use the Work an additional licensing fee may be required.
Client agrees that the rights to use the Work have been granted only to Client. Client agrees not to transfer, assign, or sublicense rights to Work, to anyone without Studio’s written permission.
Client shall not remove, delete, or otherwise alter Photographer’s copyright or license information contained in, on, or related to any of the data or metadata of the work. Additionally, Client shall not edit or modify the images delivered by Studio under any circumstance but rather agrees to contact Studio should this need arise.
Studio is hired by Client for the purpose of producing Work to be used both in print and online to market and advertise a specific real estate listing. Any other commercial use of Work is prohibited, and requires payment of a usage fee as determined by Studio.
The grant of any rights under this Agreement shall occur upon delivery of Work to Client. Studio reserves the right to cancel any and all rights received by Client upon delivery of Work if full payment of the final invoice.
Studio archives high-resolution .JPG copies of all Work delivered to Client. Studio keeps camera RAW files for 2 weeks following the shoot. Two weeks after the shoot, studio discards all camera RAW files. If Client decides a revision is necessary, the request must be brought to Studio's attention within 14 days of delivery. If a request is made after this time period, Studio agrees to consider the situation, but may not be able to fully carry out the revision.